This is a great document to send to your customers if they aren’t sure if they need Five9 Performance Dashboard and Gamification. It will help them understand if they would benefit from the solution.
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Industry: Retail
Challenges: Lacked a quality management system and needed real-time performance insights
Solution: Performance Dashboards and Gamification
Results: Achieved a 93% QM score within the first year and reached a 90% CSAT score
Industry: Technology
Challenges: Agent engagement and performance
Solution: ClearView Real-Time Dashboards and Gamification
Results: Increased agent engagement and performance
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Industry: BPO (Fully Remote Workforce)
Challenges: High Attrition Rates & Low Employee Engagement
Solution: ClearView
Results: 26% Increase in Utilization, 19% Reduction in Attrition, 35% Reduction in Annual Training Hours
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Industry: Managed Application & Network Services
Challenges: Limited Visibility into Daily Performance & Manual Reporting Processes
Solution: ClearView
Results: Cost-Per-Acquisition lowered by 25%, Net Revenue Per Call increased by 40%, Net Promoter Score increased by 80%
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Industry: Legal Consumer Professional Services
Challenges: Meeting inbound and outbound call needs, Manual reporting taking up resources, Poor visibility into agent performance, Lack of integration
Solution: ClearView
Results: Increased YOY productivity by 2%, Reduced manual report generation time by 50%
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Industry: BPO (Fully Remote Workforce)
Challenges: Manual Data Aggregation & Unproductive Agents
Solution: ClearView
Results: 68% Reduction in ACW & 40% Reduction in AHT
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Industry: Financial Services
Challenges: Manual Data Aggregation & Unproductive Agents
Solution: ClearView
Results: 68% Reduction in ACW & 40% Reduction in AHT
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Industry: Education & Training Services
Challenges: Low Productivity & Unmet Sales Goals
Solution: ClearView
Results: 61% Increase in Revenue Per Call, Average Order Size increasing by $20
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Industry: Retail & Ecommerce
Challenges: Disengaged Employees, Delayed Reporting, Delayed Coaching & Communication
Solution: ClearView
Results: Went from 20% attrition one year to 0% attrition the following year & increased productivity 10% to 30% per agent
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Industry: Insurance
Challenges: Low engagement, decreased productivity
Solution: Five9 Performance Dashboard & Gamification/ClearView
Results: agent engagement increased by 50%
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Industry: Medical
Challenges: Low engagement, decreased productivity
Solution: Five9 Performance Dashboard & Gamification/ClearView
Results: agent engagement increased by 37.5%
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