Customized Quality Forms
Tailor to agent needs, communication channels and best practices
Achieve continuous improvement
Quickly identify problems, maintain quality standards and improve the customer experience.
Integrated Standard Reporting
Generate holistic reports that reflect every aspect of your contact center by connecting QA metrics with all other customer service KPIs. You can trust ClearView in taking your customer experience from dull to delightful.
Knowing Performance of QA
Our QA allows you to evaluate calls with individualized attention. Listen to call recordings, identify areas of improvement and give relevant feedback that motivates agents to deliver a paramount customer experience.
Gamifying QA
Challenge agents to meet QA performance objectives and reward them when they do. By integrating QA with gamification on one centralized platform, you can truly drive behavioral change.
