Customizable Forms
Tailor training based on individual needs
Ditch “one-size fits all” coaching plans.
Coaching enhances the QM process. Clearview Coaching turns QM scorecards into one-on-one development that trigger real behavioral change.
Detailed Development Plans
Coaching reports allow supervisors to make quick notes, bookmark progress, set follow-ups, and specify goal markers. It gives coaches and supervisors the tools they need to measure, drive and document performance with a broader historical context. Clearview Coaching drives a culture of high performance, engagement, and learning.
It takes the guesswork out for supervisors by empowering them with the tools to proactively coach. It enables agents to learn and grow at the right pace.
Automated Alerts
Struggling to know which agents need training and development? Automatically fill a supervisor’s task list with coaching sessions based on business rules and metric triggers. Increase efficiency and shut down costly behaviors by notifying supervisors and agents with alerts when metrics fall out of objectives.