Ten Minutes to Save: Maximizing Your Investment of Performance Management and Gamification

See A Remarkable ROI With Just Ten Minutes Per Day

Determining the worth of a new business tool is a critical consideration for any discerning business owner. When making substantial investments in software or processes, ROI serves as an indispensable metric. For contact center management, the prospect of enhancing engagement, boosting sales, and reducing agent turnover through an investment in ClearView Dashboards and Gamification becomes a compelling proposition. The remarkable return on this investment can be achieved with minimal time investment—nearly ten minutes a day. 

ClearView Dashboards come in two options, priced at either $30 or $45 per agent per month. To ascertain the ROI of this tool, it must generate savings of either $1.50 or $2.25 per day, respectively, to reach the break-even point. This necessitates an increase in call center agent productivity by 11 minutes per day or 1 minute and 34 seconds per hour to meet the daily savings target. 

The attainment of this productivity target would be challenging without automated systems. However, we have unwavering confidence that ClearView Performance Management will enable you to achieve that additional 11 minutes of productivity effortlessly and swiftly from your agents. Moreover, if merely breaking even is insufficient, the inclusion of gamification ensures a net positive ROI, with savings of $2.25 per day and a productivity increase of 3%, equivalent to 1 minute and 48 seconds per hour. 

Substantial evidence supports the assertion that investing in agent development yields enhanced company productivity and reduced costs. Consider the following examples: 

• By providing agents with visibility into their performance through dashboards, a culture of self-motivation and clarity is fostered, thereby driving heightened work engagement. 

• Well-designed rewards and recognition programs, facilitated by gamification, have consistently been proven to improve work efficiency and overall employee morale. 
• Reduced agent turnover leads to decreased training costs and necessitates less management time dedicated to training purposes. 

Dashboards alone sufficiently cater to the visibility requirements of contact centers, while gamification leverages this enhanced visibility to cultivate motivation and productivity. One of our current customers increased their average quality monitoring score to 93% within the first year of tool implementation along with a 90% Customer Satisfaction score. By adopting Dashboards, this customer eliminated numerous manual processes, ultimately saving valuable time and financial resources. The implementation of dashboards empowered their agents with insights into their progress and clear communication of expectations. 

Confidently, we assert that these tools will yield more than 11 minutes of additional productivity from your agents, thereby delivering substantial ROI. The implementation of Dashboards and Gamification engenders improved agent visibility, accountability, and morale, culminating in a positive growth-oriented culture that values recognition. Invest in your agents and witness exponential business growth. Schedule a demo today to embark on this transformative journey.