Key Principles of an Effective Performance Management Strategy
Appriss – CSAT Rises with Gamification
ClearView Performance Dashboard
Top Five Roadblocks to Contact Center Excellence
Franklin Covey – Sales Increase with Agent-Level Dashboards
Direct Interactions – Efficiency Skyrockets in Remote Contact Center
Updater Home Services – Net Revenue Increases
How to Build a Sustainable Gamification Strategy
Vera Bradley – Attrition Rates Drop
Check Into Cash – KPIs Improve with Gamification
